Delivery & Exchanges

At HELI Cosmetics, we are committed to delivering your orders quickly and efficiently.

Once your order is placed, you will receive an instant confirmation email with your order details. Our team prioritizes processing and dispatching orders as quickly as possible. Typically, orders are dispatched within 48 business hours, subject to product availability.

If any item is out of stock, our team will inform you via call or SMS, along with the expected dispatch timeline.

Shipping Within Pakistan

  • Flat shipping rate of PKR 200 on all orders up yp 2kg per parcel.
  • Shipping cost will be charged PKR 250 if order weight up to 2Kg - 5kg.
  • For orders above 5kg, Our representataive will contact you for the custom shipping charges.
  • Estimated delivery time: 2–4 business days (outside Lahore)

International Shipping

For international orders, please contact us at:
[sales@helicosmetics.com]
Our team will share shipping costs and delivery timelines based on your location.

Delivery Note

  • Orders will only be delivered to the provided shipping address
  • Delivery timelines may vary due to unforeseen circumstances

If your order is delayed beyond the expected timeframe, please contact us with your order number:

Email: [help@helicosmetics.com]
Phone/WhatsApp: [+92 317 43 95 946]

 

Exchange Policy

HELI Cosmetics offers a 7-day exchange policy, subject to the following conditions:

  • Product must be in original packaging
  • Seal must be intact and unopened
  • Product must not be tampered with

Sale items are not eligible for exchange unless the wrong product has been delivered.

How to Request an Exchange

  1. Email us at [sales@helicosmetics.com] with your request
  2. Mention your order number, product name, and reason for exchange
  3. Send the item back in its original condition to our returns address
  4. Once approved, we will dispatch the replacement item

Customers are responsible for applicable shipping charges for exchanges.

 

Returns Policy

We offer returns in case of damaged, defective, or incorrect products.

Eligibility for Returns

  • Product must be unused and unopened
  • Returned within 7 days of delivery
  • Proof of purchase/order details must be provided

How to Request a Return

  1. Take clear pictures of the damaged or incorrect product
  2. Email us at [sales@helicosmetics.com] with images, order number, and details
  3. Ship the item back in its original packaging

Once verified, we will issue a store credit (voucher) or arrange a replacement.

Shipping charges for returns may apply.

 

Order Cancellation

If you wish to cancel your order, please inform us as soon as possible.

  • Orders are typically dispatched within 24–48 hours
  • Cancellation is only possible before dispatch

To request a cancellation, contact us at:

Phone/WhatsApp: [+92 317 43 95 946]

Please note: Once the order has been shipped, it cannot be cancelled.